The Siemens Medical High-end Customer Service Forum, which is the main axis of the conference, was held in Shanghai on August 10, 2018. More than 120 government leaders, industry experts and industry insiders participated in the forum. At the forum, Siemens Medical and experts discussed the vision of medical development, how to help medical institutions promote medical precision , improve the health management environment, improve the patient experience through medical service innovation, and highlight the smart manufacturing of Siemens Medical in the Internet + China The service innovation under the concept, how to gradually transform the traditional on-site service between human and machine into a digital-based intelligent service, helps medical service providers to enhance their value.
During the conference, Siemens Medical introduced four new service platforms: a new generation of SRS Zhiwei in the remote service platform, cloud medical education platform PEPconnect, second generation service online management platform LifeNet 2.0 and smart medical image integration ecosystem teamplay . Siemens Medical Services offers both-way digital support to both users in both medical engineering and clinical applications. Through the launch of this series of digital-based education and service systems, Siemens Healthcare has taken another solid step in advancing digital health services and achieving digital healthcare.
How to make remote services smarter? Siemens Medical has always been a leader in the field of medical device remote services. Smart Remote Services (SRS), launched in China in 2018, provides a full range of remote support services based on an efficient and comprehensive service architecture. With remote connections, Siemens Medical can detect up to 50% of system anomalies in advance, effectively reducing or avoiding equipment failures that interfere with customer normal work and helping to improve system utilization.
Siemens Medical pays attention to every user. We know that medical workers have different professional needs. PEPconnect is a professional and personalized cloud medical education platform for medical workers from Siemens Medical. It aims to improve the personal professional ability and work of medical staff. Efficiency and improve the effectiveness of the diagnosis and treatment. PEPconnect is concerned with every user of Siemens Medical Devices, through product knowledge training, learning task management, application assistants and global medical professional social platform to meet different learning needs. PEPconnect currently has more than 7,000 courses covering medical imaging diagnosis and treatment, laboratory diagnosis, bedside diagnosis, etc., and will continue to enrich the training content according to the needs of medical staff. Healthcare professionals can use a variety of devices to achieve continuous education through PEPconnect anytime, anywhere, using fragmented time to complete learning programs, enhance professional knowledge, operational skills and clinical diagnosis and treatment capabilities.
LifeNet, the second-generation service online management platform, is a device management tool provided by Siemens Healthcare to all users. It has three functions of real-time monitoring, planning service and document management, providing customers with real-time interactive, efficient and transparent services, minimizing downtime and helping customers enhance their value. LifeNet 2.0's mobile device login feature further empowers fast, real-time customer service, enhances the interactive service experience, helps achieve data sharing, and helps hospitals improve equipment management.
Siemens Medical's cloud-based big data platform and digital ecosystem teamplay responded to industry issues on how to effectively use medical data, integrate resources, and provide efficient and affordable medical services. Teamplay helps healthcare providers quickly and efficiently collect and analyze the vast amounts of data generated by imaging equipment, optimize the operational efficiency of imaging equipment, and improve clinical and financial performance.
"Technology should make it easier to obtain services, improve the efficiency of medical staff and increase the use of medical equipment is always the direction of our efforts." Ms. Yuan Jian, General Manager of Siemens Medical Customer Service Department, said, "through Internet technology and continuous innovation, We are committed to helping healthcare providers increase value."
Siemens Healthcare is committed to helping them enhance their value by supporting global healthcare providers to advance precision medicine, innovative health management environments, improve patient experiences and digital healthcare in their respective fields. As a leader in the field of medical technology , Siemens Healthcare is committed to innovation in product portfolios and is committed to improving its core business – imaging diagnostics, clinical diagnostics and laboratory diagnostics, and molecular medicine services. In addition, Siemens Healthcare is actively promoting its business extension in the areas of digital health services and medical enterprise management solutions.
In fiscal year 2017 (as of September 30, 2017), Siemens' total medical revenues reached 13.7 billion euros and the profit reached 2.5 billion euros. Currently, Siemens Healthcare has approximately 48,000 employees worldwide.
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