With the development of rural economy, more and more peasants purchase and use agricultural machinery products in production and life. However, from the complaints of farmers on the quality of various agricultural products received by the Zhongxiao Association of Agricultural Machinery Complaints Station in 2002, there are still considerable problems with the quality of various agricultural machines. At the same time, it also reflects the situation where some agricultural operators do not fulfill their legal obligations. . Complaints of various types of agricultural machinery In 2002, China Consumers Association received a total of 217 complaints, accepted 105 cases, and closed 97 cases, restoring direct economic losses of 260,000 yuan for farmers. Combine Harvester For several consecutive years, the number of complaints from the Combine Harvester has been around 50~/6 of the total volume of complaints. In 2001, it was 52.2~/6. It began to decline for the first time in 2002, accounting for 39.6% of the total volume of complaints. To analyze the reasons, one is that some production companies that do not have production conditions, poor quality, and do not have a perfect after-sales service system are eliminated in the market competition. Second, because the Ministry of Agriculture has followed the harvester's quality tracking for several years, the farmers are carefully selecting farm machinery products based on the correct guidance of the government. The main problems reflected in the harvester's complaint are: rack breakage, breakage of the I-frame of the cutting table, half-axis, track breakage, and jamming room jamming, etc., and are mostly complaints that have not been properly resolved in the past two years. Tractor tractor complaints in 2002 accounted for 26.7% of the total complaints, an increase of 7.9 percentage points compared with 2001. The complaints were concentrated on large 65-hp tractors and small 20-horsepower tractors. The main problems are that the tractor traction rotary cultivator has low production efficiency, difficulty in human and earth, lack of horsepower, difficulty in starting, and early engine wear. The main problem reflected by small four-wheel tractors is poor product quality and non-standard after-sales service. For example, a 20-horsepower tractor produced by a tractor plant in Shandong Province was sold to the Guizhou region. Because the rear axle planetary gears and the axles were easily damaged, the sales sites did not have maintenance outlets, and the supply of spare parts was not in place. The farmers needed to send the damaged parts to the manufacturers in Shandong. Manufacturers sent back new parts, which seriously affected the normal use of machinery. Farmers have great opinions. Diesel engine diesel engine complaints in 2002 accounted for 8.8% of the total complaints, compared with 2001, an increase of 2.8 percentage points. The object of the complaint is mainly due to the failure of the diesel engine supporting the complete machine. The cylinder liner, piston and crankshaft are seriously worn out early, the engine oil is broken, the cylinder head is broken, the screws of the crankshaft counterweight are broken, and the connecting rod screw breaks to cause ramming. Agricultural vehicles The agricultural vehicle complaints accounted for 8.8% of the total complaints in 2002, a drop of 2.8 percentage points from 2001. The power of some agricultural vehicle production plants is too large and the engine speed is too high. In the propaganda, farmers misunderstood the overloading and overspeeding operation of the farmer, causing the frame and axle to break and the steel ring to be damaged until a rollover accident occurs. If a small four-wheel agricultural vehicle with a carrying capacity of only 0.5 tons carries 3 to 4 tons of cargo, the axles on the rear axle cannot withstand heavy loads, and 5-6 or even 10 or more accidents occur. In addition, the three-pack of agricultural vehicles is not standardized. As the “national agricultural product repair, replacement, and return responsibility regulations†formulated by the six ministries and commissions have suspended the implementation of agricultural vehicles, the three-pack of agricultural vehicles is generally stipulated by the company itself, and the three bags are valid for three years. Months are also six months or one year. The contents of the three packs are also different. Farmers do not fully understand the three-carriage service of agricultural vehicles and often delay the time. If they do not pay attention, they will be over the three-guarantee period and have to pay for repairs. Problems with "Three Guarantees" (1) The "Three Guarantees" certificate is not standardized. Mainly as follows: After the repair is completed, repairers often do not fill in the "Three Guarantees" vouchers; although they fill in the "Three Guarantees" vouchers, they are written off and taken away; before the repair, the peasants are asked to sign first. At that time, it refused to repair; some repairers considered the failure to replace the parts before they were willing to fill out the "Three Guarantees" certificate. If the product has performance problems, such as a high rate of loss of the combine harvester, a high impurity rate, and a serious blockage that cannot be solved, it is not willing to write it on the “Three Guarantees†vouchers as it is. (2) Operators are reluctant to bear large-item shipping costs during the “three guarantees†period. In the “Three Guarantees†period, the problem of free repairs due to breakdowns was generally paid attention to by sellers and producers. However, when large shipments of goods were transported to the maintenance point and to the factory for repairs, the freight costs incurred were incurred. dispute. (3) There are many problems in the "three guarantees" of wearing parts, electrical appliances and rubber parts. Since the release of the "Three Guarantees Regulations for Agricultural Machinery" in 1998, many sellers have refused to carry out three packs of wearing parts, electric parts and rubber parts, especially for rubber tires for tractors and combine harvesters. Months. (4) The random documents of many agricultural machinery products such as non-standard certificate of conformity and unclear product manual are also prominent.
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